Mili Foundation Refund Policy

At Mili Foundation, we value the trust and generosity of our donors. While donations are typically non-refundable as they support our charitable programs, we understand that exceptional circumstances may arise. This Refund Policy outlines the conditions, procedures, and timelines for processing refund requests in compliance with Razorpay's merchant guidelines and applicable Indian regulations.

1. General Policy

Donations made to Mili Foundation are considered final contributions to our charitable activities. Refunds are not automatically granted and will be evaluated on a case-by-case basis only under specific circumstances outlined below.

2. Eligible Refund Scenarios

Refund requests may be considered in the following situations:

• Technical Errors: Duplicate transactions, incorrect amount entered due to system glitch, or payment processed multiple times unintentionally.
• Unauthorized Transactions: Donations made using a payment instrument without the account holder's consent or knowledge (subject to verification).
• Processing Errors: Failed transactions that were debited from your account but not credited to Mili Foundation (as per bank/UPI records).
• Excessive Donation: Accidental entry of an amount significantly higher than intended (e.g., ₹10,000 instead of ₹1,000), provided the request is made within 48 hours.

3. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Send an email to contact@milifoundation.in or call +91 94032 26868 / +91 98812 12268 within 48 hours of the transaction.
2. Provide Details: Include the following information in your request:
   • Transaction ID or payment reference number
   • Date and time of donation
   • Amount donated
   • Payment method used (card, UPI, net banking, wallet)
   • Reason for refund request
   • Supporting documents (if applicable, e.g., bank statement showing duplicate debit)
3. Verification: Our team will review your request and may contact you for additional information or clarification.
4. Decision: You will receive a response within 5-7 working days regarding the approval or rejection of your refund request.

4. Refund Processing Timeline

• Request Review: 5-7 working days from receipt of complete information
• Approved Refund Processing: 7-10 working days after approval (processed through Razorpay to the original payment method)
• Bank/Card Processing: Additional 3-7 working days depending on your bank or card issuer

Total Timeline: Approved refunds typically reflect in your account within 15-20 working days from the date of approval.

5. Refund Method

Refunds will be processed to the original payment method used for the donation:

• Credit/Debit Cards: Refunded to the same card (may take 5-10 working days to reflect)
• UPI: Refunded to the same UPI ID or linked bank account
• Net Banking: Refunded to the bank account used for payment
• Wallets: Refunded to the same wallet account

If the original payment method is no longer valid (e.g., card expired, account closed), we will coordinate with you to arrange an alternative refund method after verification.

6. Partial Refunds

In cases where a donor requests a refund for an excessive amount (e.g., ₹10,000 instead of ₹1,000), we may process a partial refund for the difference, provided the request is made within 48 hours and the remaining amount is acceptable to the donor.

7. Tax Benefit Implications

If you have already claimed or plan to claim tax benefits (80G deduction) for a donation that is subsequently refunded, you are responsible for:

• Informing your tax advisor about the refund
• Adjusting your tax returns if the refund occurs after filing
• Returning the 80G receipt/certificate if already issued (if requested by us)

8. Chargebacks & Disputes

If you initiate a chargeback through your bank or card issuer instead of contacting us directly, we reserve the right to:

• Share transaction evidence and communication records with Razorpay and your bank
• Dispute the chargeback if the transaction was legitimate
• Blacklist your payment method or contact details to prevent future fraudulent disputes

We strongly encourage resolving refund requests directly with us rather than through chargebacks, as this ensures faster resolution and maintains trust.

9. Non-Refundable Donations

The following scenarios are typically non-refundable:

• Donations made more than 48 hours ago (unless exceptional circumstances apply)
• Change of mind or personal circumstances
• Dissatisfaction with program outcomes or organizational decisions
• Inability to claim tax benefits
• Donations made through third-party platforms or fundraising campaigns (subject to their respective policies)

10. Contact Information

For refund requests, queries, or clarifications, please contact:

Email: contact@milifoundation.in
Phone: +91 94032 26868 / +91 98812 12268
Address: Mili Foundation, At Post Garaj, Taluka Vaijapur, District Chhatrapati Sambhajinagar, Maharashtra 431115, India
Working Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

11. Updates to This Policy

We may update this Refund Policy periodically to reflect changes in regulations, Razorpay guidelines, or organizational procedures. The latest version will be available on this page with the updated effective date.

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